Communicating effectively on Kalido - Frequently Asked Questions - Kalido
Communicating effectively on Kalido - Frequently Asked Questions - Kalido

Communicating effectively

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How do I use Chat on Kalido?

Mobile: tap the Chat tab and you’ll see any existing Chats, or Chats that people have started with you. To begin a new conversation, tap ‘Start a new Chat’, search for the person you want to Chat with, and send them a message. Tap the microphone icon on the bottom right to send a voice message. Click the plus icon to the left and you’ll find options to send videos, documents, photos, Location, and contact details. 

Web: click the plus icon at the top of the Chats panel. Select ‘Chat’, search for the person you want to message, and click ‘Start Chat’. Click the paperclip icon at the bottom left to upload a file, share your Location or create a poll. 

What’s the difference between a Chat, a Group Chat, and a Channel?

A Chat involves direct messaging between you and another Kalido user. 

A Group Chat involves direct messaging between you and two or more Kalido users. It is owned by its participants. While a Channel can only have members from a Network, a Group Chat can have members from multiple Networks which means you can talk to members across Networks.

A Channel is for long-term conversations around a specific topic between a number of people inside a Network. It is owned by a Network, and that Network’s members can be in the Channel. It means that you can have conversations between members who share a common Network, but split out different topics so they reach the people they’re of interest to. As a Network user this means you can be heavily involved in the Network and having plenty of conversations on a range of topics covered by a variety of Channels, without being involved in every single discussion – just the ones that are relevant to you. 

On Channels, you can also add a website link, a Location, manage join requests, and populate the Channel by inviting all members of a particular Network to join. A Channel can have automatic acceptance by email domain, and custom welcome/rejection messages. It can also have Named Locations, and be automatically suggested to nearby Network members. 

You can shape the feel and experience of a Channel by adding Community Guidelines. For some Quests, a Channel can be used as a mechanism to filter search results. A Channel can also be used to filter members in views like Nearby.

I’ve previously sent messages to someone on Kalido but now I can’t. Why not?

For security, you can only send three messages to someone you haven’t spoken to before. This ensures Kalido can’t be used to harass users. Once your connection has replied, you’ll be able to send as many messages as you want. 

How do I archive or mute a Chat?

Click the three dots to the right of the top of the Chat and select ‘Archive’ or ‘Mute’. Or swipe left in the main Chat list screen to archive. 

How do I leave a Group Chat or Channel?

Mobile: tap the three dots at the top of the Chat and tap ‘View more’. You’ll see an option to ‘Leave Group Chat’.  

Web: click the name of the Group Chat or Channel, then select ‘Leave group’ at the top right of the page. 

How do I search within Chats?

Mobile: go to Chats and enter your search term in the search bar to bring up results. 

Web: put your search term in the search bar at the top of the page and select the Messages tab. 

How do I forward a message I’ve sent to another Kalido user?

Mobile: press and hold the message to reveal a menu and select ‘Forward’. You can then search for and select the recipient. 

Web: click the three dots to the right of the message you want to forward and choose the Forward option. 

How do I add someone to an existing Chat?

Mobile: tap the three dots at the top of the Chat and tap ‘View more’. You’ll be given options to add participants to the Chat. 

Web: at the top of the Chat, underneath its title, Kalido shows you how many members are in your Chat. Click on this and you can search for and select new people to add.  

What options do I have to share things with other Kalido users?

Mobile: tap the plus icon next to the message bar and you’ll see a range of options to take videos or photos, upload photos from the gallery, send your Location or contact details, upload a document, share one of your Skills, share a search or create a poll.  

Web: open a Chat, click the paperclip icon to the left of the message bar and you’ll see options to upload a file or image file, and to share your Location with Chat members or create a poll within the Chat. 

How do I make calls on Kalido?

Mobile: you can call any of your connections on Kalido by visiting their Profile and selecting the phone icon. Or, if you’ve been exchanging one-to-one Chat messages, open the Chat and select the phone icon to call them. 

Please note that we don’t currently support calling to or within: Afghanistan, Algeria, Armenia, Azerbaijan, Bahrain, Belarus, Democratic Republic of Congo, Djibouti, Egypt, Eritrea, Ethiopia, Guinea, Guinea-Bissau, Iran, Iraq, Ivory Coast, Jordan,  Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Mauretanien, Moldova, Morocco, Myanmar, North Korea, Oman, Pakistan, Qatar, Russia, Rwanda, Saudi Arabia, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tajikistan, Tunisia, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, and Zimbabwe.

Web: we don’t offer support for calling at the moment. 

Why do I have a monthly call limit?

Weʼd love to give you unlimited calls but, as a startup, this isnʼt possible. But we think giving all our users 60 minutes of free calls a month is a pretty good start.  

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