Getting started - Frequently Asked Questions - Kalido Kalido
Getting started - Frequently Asked Questions - Kalido

Getting started

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How do I sign up?

It’s easy to get started by downloading the Kalido app. 

iOS: https://apps.apple.com/gb/app/kalido-Skilled-people-finder/id961851767

Android: https://play.google.com/store/apps/details?id=me.kalido.android.

Later this year, you’ll also be able to sign up for an account via our web platform.

Sign up with an email address and Kalido will guide you through the first steps to set up your Profile and account details. We can also arrange for employees of an organisation to log in using Active Directory, once they’ve entered their work email address.

Don’t forget to keep an eye out for an email from Kalido to verify your account. Accounts without a verified email address will be deleted after 48 hours. But don’t worry, we will send you a reminder in that time frame. 

You can link as many email addresses as you want to your Kalido account, but you can only sign in with your primary address, or any social accounts (e.g. Google or Apple) that you have linked to your account. 

How do I begin building my Profile?

Our intuitive Profile builder will help you create a Profile quickly. Or you can pull details from your LinkedIn profile.

Mobile: log in to your LinkedIn account inside Kalido to view all the information we can import – you can edit or remove any data.

Web: download your data from LinkedIn, then upload it to Kalido. 

If you don’t have a LinkedIn profile, that’s no problem – it’s easy to start manually building your Kalido Profile by using the ‘Edit’ function.

It’s also possible for Kalido to use your relevant existing company data. If you’re interested in this option, please contact sales@kalido.me

Who can see my Profile? 

By default, only members of the Networks you belong to can see your Profile. In Settings, if your visibility is set to ‘Only people in my Networks’, anyone in your Networks can see the basic elements of your Profile, such as name, Role, Profile picture, and Interests. If your visibility is set to ‘Everyone’, then anyone on Kalido can also find you and see the basic elements of your Profile.

How do I share my Profile with people on Kalido?

Mobile: go to About and scroll to ‘Share your Profile with others’. You can either tap and share a link to your Profile, or you can tap to view, save or share a QR code. 

Web: this functionality is coming soon. 

What counts as a Skill on Kalido?

A Skill is a specific talent or area of expertise. On Kalido, we welcome hard and soft Skills that can be personal, as well as professional. Non-work Skills can be a great way to find commonality and make excellent connections: you never know what exciting professional Opportunities might come about as a result. 

Any Skills are allowed, as long as they respect our Community Guidelines.

Why should I add Skills to my Profile?

Without Skills, other users won’t know what talents you have and Kalido can’t match you with job vacancies or other Opportunities.

How do I add Skills to my profile?

Mobile: click ‘Skills’, then either ‘Add More Skills or ‘Provide A Skill’. Type your Skills in the search bar and add as many as you like.  

Web: go to Profile, click ‘Skills’, then either ‘Add More Skills or ‘Provide A Skill’. Type your Skills in the search bar and add as many as you like.  

What if one of my Skills isn’t already listed on Kalido?

Mobile & web: go to Skills and enter your Skill in the search bar. If it doesn’t already exist on Kalido, you can add it to your Profile – and Kalido – with a tap or click.

What counts as an Interest on Kalido?

Interests can be any topic, passion, or activity that’s important to you and respects our Community Guidelines [add link]. This can include sports, professional subjects like finance, hobbies or activities you enjoy in your spare time such as reading or gardening etc. They’re a great way to find commonality with other people on Kalido and start conversations. 

How do I add Interests to my Profile? 

Mobile: go to About and scroll down to ‘Add Interests’. Type your Interests into the search bar and select as many as you like. 

Web: go to the About Me tab on your Profile, scroll to ‘My Interests’ and click ‘Add a New Interest’. Type your Interests into the search bar and select as many as you like. 

Who can see my Skills and Interests?

By default, anyone in your Networks can see your Skills and Interests. But you can choose to tailor this for each Network so you have complete control over what other Kalido users can see. 

How do I manage the visibility of my Skills and Interests?

Mobile: select the Skill or Interest you want to add. You’ll be taken to Skills Settings: tap ‘Match with all members of your Networks’ then choose which Networks and Channels you want to share with. 

Web: select the Skill or Interest you want to add. You’ll be shown a full list of your Networks and Channels and can choose which details you share with them. 

Can I only put professional Skills and Interests on my Profile?

No – you can include personal ones, too. These will help you find commonality with people on Kalido and make great connections.

What are Certifications?

A Certification is a document that gives credibility to one or more of your Skills or Qualifications. 

Add Certifications by visiting the Skills tab and giving details such as the issuing organisation and expiry date (optional), and upload an image or file that shows your Certification. You can then tag more relevant Skills to the Certification to boost your credibility on your Matching rating, and when people view your Profile. 

You can also add Certifications via the ‘My CV’ tab, following the process above. 

Can I link my social media and website to my Profile?

Yes – help other users get to know you and your work better by adding your social links. 

Mobile: tap ‘About’, scroll down your Profile, tap ‘Manage social links’ and choose which social media links you want to include. 

Web: go to your Profile, scroll down to ‘Social links’ and choose which you want to add from the list. 

What’s a Network?

A Network is a group of people with something in common. A Network might represent an organisation like a business, school, or non-profit. Or simply any group of people with something in common. 

Networks let groups of people share elements of their Profiles with each other, and get Matches with other members of one or more Networks. 

What’s a Network Administrator?

A Network Administrator is the person or people assigned to manage a Network. They can customise the Network, including setting permissions for other users, controlling who can join the Network, and sending broadcast messages to all members. 

How do I create a private Network?

Mobile: go to Networks, tap ‘Create A New Network’. 

Web: go to Networks and click ‘Create A New Network’.

Now you can name your Network, select Network type, add links and Locations, and relevant branding. Choose settings including joining criteria, which members can create Channels and whether Network members will be visible to each other in Nearby. You can also create Channels within your Network so people can find Opportunities and Skills within a smaller, more relevant group. 

What’s the benefit of adding people to my Personal Network? 

It means that you don’t lose touch with them if you, or they, leave another Network you have in common. For example, you may belong to your company’s Network, but if you change jobs those Network members will no longer be connected to you. However, if they’re in your Personal Network, you’ll be able to stay in touch easily on Kalido. 

You’ll also get Nearby notifications (unless you choose not to in Settings). So, for example, if someone in your Personal Network is travelling for business in your geographic area, Kalido will notify you that they’re close by so you have the Opportunity to arrange a meeting that you wouldn’t have had otherwise. You’ll also get an alert when someone in your Personal Network arrives in your country. 

The more people you have in your Personal Network, the larger the community of people (and Opportunities) you can access, and the easier it is to Match you with relevant connections. 

What’s an Extended Network?

When you add people to your Personal Network, the people they know will become part of your Extended Network. To protect everyone’s privacy, you’ll only be able to contact them via an Introduction from the person or people that you have in common.

It’s a great way to facilitate Introductions. You can ask people in your Networks to introduce you to their wider pool of connections in their own Networks, and offer Introductions between people in your disparate Networks who you know can help each other out. 

What’s a Geographical Network?

These are public Networks where the commonality between users is Location e.g. they’re all based in the United Kingdom. They are usually aimed at freelancers who want to find work in a particular city, country, or region. Anyone can automatically join a Geographical Network; there is no acceptance criteria. 

What’s a Network of Networks and what can it do for me?

On Kalido, all the Networks that are important to you are available in one place. These Networks include your current and previous employers, educational institutions, sports, and other Interests, the non-profits you contribute to etc. Kalido lets you see Opportunities across all these Networks in a single view and prompts you to think about them in ways you haven’t before. Having a Network of your Networks in one place gives you a pipeline of Opportunities for building your Networks, social capital, and career Opportunities, all brought together with minimal effort. 

For example, if you’re involved with a non-profit and are looking for particular Skills to expand its good work in a new community, you could use your Network of Networks to find volunteers with the right Skills who would also see this as a great Opportunity for them.

What’s the logic behind suggested Networks?

Kalido suggests Networks that might interest you. We do this by picking up information from your Profile, such as Interests, Skills, Roles, and the Networks you’ve joined. We feed this through a collaborative filter and surface new and interesting Networks that are relevant to you, with members who have similar combinations of Skills and Interests to yours. Giving the fullest, most accurate picture of your Skills and Interests on your Profile will help us find the most relevant Networks for you. 

What is a Channel?

A Channel is owned by a Network and used for long-term conversations around a specific topic between a number of people inside the Network. A Channel lets organisations set up groups to discuss particular subjects, such as Projects or discussions within individual business units. 

What is a Project?

A Project is a collection of activities or a defined piece of work by a team or individual that has a specific objective for a set time period. Kalido can help you find the right people with the Skills you need for your Projects – whether it’s a short-term piece of work or a major Project that spans years. 

Projects are usually owned by Networks, even if they’re shown on your Profile. This is so that companies can allow members of their Network to share confidential Project data internally. If you leave a Network, you may no longer be able to see Project data associated with that Network.

What is a Location? 

A Location refers to where a user or Network is geographically. There are three types of Location.

Current Location: where your device last told Kalido you were. It’s a latitude and a longitude translated to a commonly understood name, and a timestamp (e.g Westminster, London, United Kingdom, 2 hours ago). 

Network Locations: places that have special importance to a Network, like an office, a campus, a client, or an event location. This is shown as a place within a city that’s attached to a Network and can have job vacancies added to it. It’s a latitude and a longitude translated to a commonly understood name, and a radius (e.g. within 500m of 1 Main Street, Big City, USA).

Preferred Locations: a list of Network Locations or cities that you are open to working in. 

For privacy, your distance from a Location is only ever shown to other Kalido users in an approximate way, and will never be shown closer than 200m away.

Can I stop sharing my current Location?

Yes, at any time. You may prefer to do this if you go away on holiday, for example. But bear in mind that Location sharing improves the quality of your Matches and you’ll miss out on the great benefits of the Nearby function once you stop sharing your Location (although you will still be able to see the Location of others who have chosen to share). 

To stop sharing, visit your Profile, and go to Settings. Select ‘Location Sharing’ and then ‘Unshare’. You can also manage this in the Settings on your device. You can start sharing your Location again at any time. 

What’s Nearby and how can it help me?

Nearby uncovers the Opportunities that surround you. It shows you all the members of your Networks, ranked by their physical distance from you (as long as they’ve chosen to share their Location with you, or the Networks you have in common). 

Using Nearby, you can see who’s around you and what Skills they can provide. This is really useful in an enterprise when you’re trying to form a team or get expert help for a particular Project. 

It’s also ideal for finding people who are geographically close so you can arrange catch-ups and meetings in a more agile way. If you’re travelling, you can optimise your time by organising meetings with people who are going to be in the same place. And if you have meetings that are cancelled, or a delayed flight, you can see the Skills of people on Kalido in the same area and find someone interesting to have a coffee with. 

It’s not just for professional introductions and conversations: you can use Nearby to find social Opportunities that match your Interests e.g. a running buddy – someone handily local to you at home, or a temporary running buddy in the city you’re visiting for work. 

What’s a Quest?

A Quest is a journey you can start to achieve a goal, such as Matching with someone who has Skills you need, finding people to staff your Project, or offering your own Skills and Services, and finding the people who need them. 

A Kalido Quest continues to search and Match you with the best Opportunities – until you choose to complete it. Our Matching functionality grows smarter as it learns more about you and what you’re looking for. So you can be confident that Kalido is always finding the most relevant, up-to-date Opportunities for you. 

If your organisation has a specific use case for a new Quest, we’d be happy to discuss how we can help. Please contact sales@kalido.me to discuss. 

What’s the value in making or receiving Recommendations and Introductions? 

Recommendations help build your credibility on Kalido and give weight to the Skills you’ve added. And you can help your connections by making Recommendations for them as well. 

Introductions help people connect to more Opportunities on Kalido. Through your Networks, Chats, and Channels, it’s likely that you’ll uncover Opportunities for other people. For example, you may find out that one of your connections is looking for a digital marketing expert – and you know just the right person to put them in touch with.

How do I make an Introduction?

Mobile & web: go to the person’s Profile, click ‘Make an Introduction’ and you’ll have the option to search and select the person you’d like them to meet on Kalido. You’ll be offered some Icebreakers which you can personalise. Then click Send and both people will be notified that you’ve introduced them. 

Or on mobile, go to Nearby, click ‘Introduce People’. In a Chat, click the three dots on the top right corner and you’ll have the option to make an Introduction. 

How do I make a Recommendation? 

Mobile: go to Skills and tap ‘Recommend Someone’. Search for the person you want to recommend and visit their Profile. You can select up to three Skills to recommend them for. Tap ‘Next’ and write your Recommendation in the text box. They’ll be notified and can add it to their Profile or reject it. You can also do this by going to their Profile, tapping ‘Recommend Them’, and following the same process. 

Web: go to Recommendations, click ‘Make a Recommendation’. Search and select the person you’re making a Recommendation for, select up to three of their Skills, and write your Recommendation. They’ll be notified that you’ve made a Recommendation and can accept or reject it.  

Or go to someone’s Profile, click ‘Recommend Them’ and follow the same process. 

How do I request a Recommendation? 

Mobile & web: go to the Profile of the person you’d like a Recommendation from. Tap ‘Request a Recommendation From Them’ and choose up to three of your skills. You’ll get a template message which you can personalise and tap ‘Request’. They’ll be notified and once they’ve written a Recommendation you can accept or reject it. 

Or go to Skills, select the Skill you’d like a Recommendation for and click ‘Request a Recommendation’. Search for the person you’re requesting the Recommendation from and you’ll see a template message which you can personalise and click ‘Request’.

I made a Recommendation for someone – how can I edit or delete it?

Mobile: go to Skills and scroll down until you see a statement showing how many people you’ve recommended. You have the option to make more Recommendations here or click on the name of the person you recommended and tap ‘Manage’. Then you can edit or revoke the Recommendation. 

Web: go to your Profile and click on Recommendations. Select the Recommendation you want and click ‘Edit’ or ‘Delete Recommendation’. 

What’s an Icebreaker?

When you start a Chat or make an Introduction, Kalido will suggest some template messages that highlight common Networks, people and Interests. You can personalise these messages as much as you want. 

Can I invite people to join me on Kalido?

Yes, inviting someone else to enjoy the advantages of being on Kalido is easy. 

Mobile: go to Nearby and tap ‘Invite someone’. You’ll find a range of options to invite them – depending on the apps on your phone – via email, text or social networks. You can select as many contacts in your phone as you like and there’s a handy template message you can send straightaway or personalise. 

Web: This functionality is coming soon.

Can I create meet-ups?

Yes: members of a Network can send messages in Channels and share Locations so it’s easy to organise a meet-up. Network Admins can send broadcast messages to the entire Network if you want to create a meet-up for your whole organisation or community. 

Can anyone use Kalido?

Yes, anyone who is at least 16 years old and accepts and agrees to be bound by our Terms of Use, Privacy Policy, and our Community Guidelines. 

Do you currently provide integrations? Will it be possible to create an integration with, for example, my organisation’s internal HR system?

We don’t currently support integration setup by end-users, though some of our clients do have custom integrations for Kalido. If you have a large organisation and would like to discuss support for a specific platform, please contact us at sales@kalido.me

Is Kalido available in other languages? 

Kalido’s interface and Matching technology are currently only available in English. We are committed to supporting Kalido in more languages in the future. However, Kalido Chat supports communication using all Unicode characters.

Is Kalido available globally?

Yes, you can download Kalido anywhere in the world. 

Which platforms is Kalido available on?

Kalido is available as a responsive desktop and mobile web application, and via native Android and iOS apps.

How many people do I need in my team to enjoy Kalido’s benefits?

The more people you have on Kalido, the more powerful the benefits. If you have a team of 10 people, you’ll find Kalido useful. But with hundreds or thousands of people in your Kalido Network, your entire organisation will become faster, more inclusive, more engaged, and more powerful. 

To optimise Kalido, you’ll need the biggest group possible from your enterprise so that you can get the most out of its functionality. And you’ll also need an administrator who can drive and champion best practice use of Kalido within your organisation. 

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