Why does Kalido need to verify my phone number?
To protect your privacy. If you have someone’s phone number in your phone book, and they have yours (and you don’t block them), Kalido will share your approximate location with them. Depending on how far apart you are, this could mean sharing the name of the neighbourhood you’re in, or the city you’re in. All other users will only see how far away you are (in miles or km, depending on your phone’s settings).
Why does Kalido need access to my phonebook?
Kalido uses your phonebook to identify matches who share common contacts. Matching with someone you already know generates a more trustworthy connection than someone you donʼt. Sharing your phone book also lets you invite any of your contacts to join Kalido easily and conveniently. Remember, you can only send text and images to your general contacts from Kalido, but once youʼve added them as Kalido Contacts, youʼll be able to call them too (for 60 minutes each month, to each Kalido Contact, for free). You own your contact data, so when you delete a contact from your phone, it is also deleted from Kalido the next time you access our services. We will never send messages to your contacts without your permission.
Who can I message and who can message me?
You can message any of your Kalido Contacts, anyone you’ve been matched with, or introduced to, and anyone who know people you know, or shares a network with you. You’ll also be able to receive messages from these people.
Why canʼt I see the profile of some of my contacts?
It could be that theyʼre not on Kalido yet (hey, why not send them an invite?). Or it could be that they donʼt have your personal details saved in their phonebook (why not send them your details now?).
Can I block someone in my phonebook from seeing my profile?
Yes. You can block them from the chat window (use the three dot menu at the top right), the Nearby function (look for the circle with a line through it), or by using the three dot menu at the top right of their profile.
I worry about being stalked or hassled. How does Kalido protect me?
Kalido takes your security very seriously. We have implemented strict community guidelines, and many features to prevent stalking and other unacceptable behaviour. Your safety is protected in the following ways:
- We do not share your phone number or email with anyone, unless you choose to share it using the “Share contact details” function in chat.
- Strangers can only see your approximate distance from themselves, and only your contacts can see your approximate location. Your distance is rounded, so someone 9,397 km from you will see you as 9,400 km away, while someone 5.2 km away will see you as 5 km away. Only the rounded location is transmitted to other user’s devices, so no amount of reverse engineering can reveal your precise location.
- We do not track your live location. To preserve your privacy (and your battery life), Kalido will update your location every few minutes while open, but will only update when you have travelled more than a few km when in the background (and even then, only if you’ve allowed background location sharing, and your phone permits it).
- We do not track your location history. Kalido only knows the last location you’ve uploaded at any point in time.
- You can choose ‘Don’t share my location’ for any individual you want using the block icon in Nearby (look for the circle with the slash through it).
- You can also block anyone from Chat, or by using the three dot menu on the top right of their profile.
- Community Guidelines govern all our users, and are strictly enforced.
- Strangers can only send you one message at first, and must wait for you to reply before they can message you again.
- Most potentially abusive terms automatically flagged by our system. Strangers cannot send you any words on our prohibited list.
- Images are automatically scanned when uploaded, and blocked if the system determines they are inappropriate.
In the rare event of bad behaviour, please report it to us. We’ll deal with it quite severely.
Kalido is showing me random contacts in my Address Book. Help!
This problem is most likely due to your Gmail account automatically adding contacts to your phonebook. Here’s how to fix this:
- Login to your Gmail account and open the mail Settings menu (gear icon, top right).
- Go to the General tab and scroll down to ‘Create contacts for auto-complete’ and select ‘Iʼll add contacts myself’.
Please note that this will prevent future random contacts from popping up, but you’ll have to manually delete any existing contacts that you don’t want.
Why does Kalido need my location?
Kalido uses your present location to find you the best matches, and to show you nearby contacts and network members. However, for your safety, your location is only ever given as a general estimate, and never closer than 250m. Your Kalido Contacts will see your current country, city, or neighbourhood (whichever is most relevant based on where they are), while other users will only see relative distance from themselves.
Who can see my location?
Your Kalido Contacts will see your current country, city, or neighbourhood (whichever is most relevant based on where they are), while other users will only see relative distance from themselves. For your safety, your location is only ever given as a general estimate, and never closer than 250m.
Can I control who sees my location?
By default, your Kalido Contacts will see your current city or neighbourhood (whichever is most relevant based on where they are), while other users will see relative distance from themselves. For your safety, your location is only ever given as a general estimate, and never closer than 200m. You can block a specific person from seeing your location, and you can also stop sharing your location completely. Unfortunately, Kalido won’t work at its best if you do the latter though, as we won’t be able to tell how close your matches are to you.
Iʼm travelling at the moment. How will I be matched?
Kalido picks up your current location (as long as you’ve enabled background location sharing, or opened the app recently) to find great matches wherever you are now. This means youʼll find great matches that you can meet and work with, wherever in the world you may be.
How secure is Kalido?
All information you give Kalido is secured on your device and our servers using transparent database encryption, AES-256 and SHA2; while in transit using SSL; and on a call using SRTP. Kalido will also never transmit your exact location, so no one can reverse engineer this on their phones.
Are you going to sell my personal information to advertisers?
No. We wonʼt share personally identifiable information with any third parties without your express permission.