Troubleshooting - Frequently Asked Questions - Kalido
Troubleshooting - Frequently Asked Questions - Kalido


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I’ve spotted a bug – what now?

iOS & Android: shake your phone while the Kalido app is open to trigger a report which will let you log bugs, request features, and suggest improvements. You can use this tool to add screenshots and videos to help us understand your experience better.

Web: you’ll see a short red banner in the centre of the right-hand side of your web browser labelled ‘Report Issue.’ Tap this to trigger a feedback report, where you can log bugs and request features. Assign all bugs to Ashvin Sologar (but don’t worry if you accidentally assign them to someone else).

General feedback: if you don’t want to log a bug, but do want to send feedback we’re always happy to hear from you at

Is there a real human being I can speak to?

Yes! Email your query to and one of our friendly team members will be in touch as soon as possible. 

If you’re an enterprise client, please get in touch with your Kalido account manager. If you don’t know who your account manager is, please send a query to and we’ll be happy to help. 

Why has my account disappeared?

After users create an account,  Kalido sends them a verification email. If the email address isn’t verified within 48 hours, the account is deleted. Check your inbox and spam folder for this email. If you need any help with verifying your account, please contact

I have a suggestion for how to make Kalido better, where can I send it?

We’d love to hear your feedback. Please contact

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