Kalido
Privacy Policy
Effective date: 14 March 2023
Here at Om Mobile Ventures, (known to the world as ‘Kalido’), we’re all about meaningful, mutually beneficial, and transparent relationships. That’s why we have this, our Privacy Policy (we’ll call it ‘the Policy’ from here on), freshly reviewed to make sure all of your rights are clear, in accordance with the General Data Protection Regulation. Although the GDPR provisions only apply to Users in the European Union, we have extended similar protections to all of our Users with required changes which we will highlight.
This Policy lays out exactly what information we collect from you, and how we protect you and your data as a Kalido User. We’ve tried to make the Policy as people-friendly as possible, but if you have any questions or concerns, please get in touch with us at support@kalido.me.
We might change this Policy from time to time by updating this page. So do check this page for changes. If we do make any changes to the Policy in the future, we will never compromise our commitment to ensuring your privacy and data are protected.
Who is this Policy for?
Kalido’s services may be offered via mobile application and/or web application interface (“Platform”). Anyone who uses the Platform (“the User”) will be protected and bound by this Policy. It sets out exactly how we collect, use, and share any information that you give us. If we ask you to provide information by which you can be identified when using Kalido, we’ll always point this out to you, and ask for your explicit permission where necessary.
This Policy forms part of our Terms of Use (as a User) and Enterprise Agreement (as a Customer) that govern your relationship with us (which we encourage you to read too). Please note that when you register on Kalido, you will have to agree to, and accept, this Policy.
What does this Policy cover?
All your personally identifiable information on the Platform (let’s call this your ‘personal info’ for short) is protected under this Policy. So, all the personal info that you share with us is protected. However, the Policy does not stretch to the practices of companies or individuals that we don’t control. This could include, for example, third party partners.
Why is this Policy necessary?
To make the most of your Kalido experience, we have to collect certain personal info from you. This Policy sets out how and when we collect information from you, as well as how and when we use and share this data.
In order to protect minors, we don’t allow users under the age of 16 on Kalido. So, we also don’t knowingly solicit or collect personal info from anyone under the age of 16. If you are under 16, please don’t register. If we learn that we have inadvertently collected personal info on anyone under the age of 16, we will delete this data as soon as possible. If you believe that the personal info of someone under the age of 16 has somehow been shared with us, please let us know at support@kalido.me. We’ll deal with the issue immediately.
Who is who?
We are the data controller and determine purposes and means of the processing of your personal info. However, if you use a Private Network i.e. spaces that are set up and managed by or for “Network Owners”, such as educational institutions, employers, alumni associations, non-profits, they may be joint-controllers with us. That means that they will also determine the purposes and means of the processing of your personal info and will have responsibility for processing activities with us (“Joint Controllers"). To read our standard joint controller agreement contact legal@kalido.me.
What information do we collect?
We may collect the following information, and you consent to us collecting and storing it on our servers:
- Information that you’ve given us at sign up, or later. We store this on our servers. This usually includes your name, current role, work history, contacts, networks, profile picture, and any third party account information you share with us, and you can always change your in-app settings at any time.
- Your contact information (including any mobile phone numbers and email addresses you have provided). We’ll ask for your permission to contact you, and we’ll use this information to send you push notifications, emails or SMS. You can opt out of any of these e.g. by changing your in-app settings, or following the Unsubscribe link on emails.
- Personal information and other that you provide to us. This may include your biography, employment history, your education, skills, interests, web links, social links (such as Github, Behance, Pinterest etc), image portfolio and networks you are part of.
- Your location information - Kalido allows you to share or not share your location information, but relies heavily on this data in order to provide you with many core features, including, but not limited to: matching, Nearby, and ranking of any cards by distance. Should you choose not to share this information, your Kalido experience will be affected, as these and other related functions may no longer be available. As long as you have provided Kalido with permission to access your location information, Kalido will update this on a regular basis, within the limits permitted by your operating system. Kalido only keeps a record of your last transmitted location, and does not keep a history of your location beyond this. Location data that has not been updated for more than six months will be automatically erased.
- Photographs and documents that you upload to Kalido.
- Information provided through contact forms. Kalido has contact forms on the Platform which allows you to request support, request further information regarding pricing and product information and to apply for a position. You will ordinarily input your name, telephone number and email address when using a contact form so that we can respond to your request.
Information that we collect automatically:
Every time you interact with Kalido, we also automatically receive and record the following information:
- The IP address being transmitted by the device communicating with us, so that we can appropriately address information being sent to that device.
- A unique device identifier linked to your account, that lets us know which of the devices authorised to access your account is currently communicating with us, so that we can correctly synchronise any relevant data with that device (some users have more than one phone or tablet with Kalido installed).
- A unique user identifier linked to your account, that lets us know which user is currently communicating with us, so we can provide the correct data to that user.
The collection of this data happens automatically after we receive your permission. If you do not want Kalido to collect this data, you can stop it by deleting Kalido from your device, or by deleting your account. The reason we collect this sort of data, along with regular location and phonebook updates, is so that we can provide you with the data that is linked to your account, and with matches, Featured Providers, and other contact data that are relevant to your location and the search parameters that you have provided to us (e.g. “I want to meet...” and “I can provide...”).
Information collected from the Network Owner:
If you are a member of a Private Network we may obtain information about you from the Network Owner who is a Joint-Controller of your personal info. This information is shared on the basis of the Private Network owner’s legitimate interest, contract or other valid ground for processing your information. The purpose is to create a richer profile for you and to improve your experience with Kalido. We may collect the following information about you from your Private Network’s Network Owner:
- your name, current role, networks, profile picture;
- mobile phone numbers and email addresses;
- your biography, employment history, education history, project history, certifications, affiliation history, skills, manager ratings for skills, interests, web links, social links (such as Github, Behance, Pinterest etc), image portfolio;
We may also export personal info related to your usage of the private network and the profile data you have chosen to share with members of that Private Network to your Network Owner for the purpose of synchronising data with their internal systems if it falls within the parameters of their valid grounds for processing your personal information.
Data exported and held by your Network Owner off the Platform is subject to their data retention and deletion policies. Your Network Owner is the sole controller of data held off the Platform and Kalido infrastructure.
Information collected from other websites:
We do not collect information from other websites, nor do we have any in-app advertising partners who collect information from you.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Policy. You should exercise caution and look at the privacy statement applicable to the website in question, as your interaction with these websites will be governed by their respective policies and practices.
What we do with the information we collect
First, we will never rent or sell your personal info, in personally identifiable form, to anyone. Personal info that you share is only used to improve your user experience of the services available on the Platform. For example, sharing your skills will allow us to identify appropriate matches within your networks for those skills. And sharing your interests, work history, education history, and other profile elements means we’ll be able share this information with your matches, so that they can make better decisions about whether to contact you. So, the more information you give us about yourself, the more we can match you with people who are likely to be relevant to you.
The purposes we collect your personal info for
We collect this information in order to ensure that we can help you make the best matches that you can, and to make sure that the service we provide you is the best that it can be. In particular, we’ll need your information for the following reasons:
- Helping you build a full and attractive profile
- Matching you with people or Network Owners who may meet your goals, and training our matching engine to deliver more relevant results over time
- Publicising the services that you offer across the networks that you have chosen to share them with, which may include public networks, Private Networks, your personal network, and your extended network.
- Helping you know which contacts are near you; helping others know when you are near them; and helping new Users understand who else they might know on the platform
- Making or requesting introductions to people or Network Owners (at your request only) and receiving introductions to others.
- Career development, accessing opportunities and upskilling yourself
- Giving and receiving recommendations
- Allowing you to communicate with others in the Networks to which you belong
- Sharing permitted information with Network Owners of networks to which you may belong
- Sending invitations to join Kalido (at your request only)
- Understanding user experiences and journeys so that we can regularly provide bug fixes, performance enhancements, user interface improvements, and stability improvements
- Internal record keeping
We may use the information to improve our products and services:
- We may periodically send promotional emails about new products, special offers or other information which we think you might find interesting using the email address which you have provided, if you have agreed to us contacting you for this reason.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail, provided you have agreed to us contacting you for this reason. We may also use the information to customise Kalido according to your interests.
We will also share the information with certain partners in order to ensure that we offer you the best possible experience.
The people we share information with are:
Partner Entity: Amazon Web Services
Entity Location: United States
Data Storage Location: Republic of Ireland
Contact: https://aws.amazon.com/contact-us/compliance-support/
Personal information collected and what we use it for: Provides the infrastructure (firewall, databases, servers, and other storage) that Kalido runs on. All user profile data, including but not limited to: names, photos, work/education/affiliation history, skills, certifications, interests, and companies represented including products and services, files, chat and chat media, is stored on AWS servers.
Data retention policy as it relates to user data: Deleted from our production servers within 14 days of user request, and automatically deleted from our backups within 3 months thereafter. If no request is made, data will be held for the duration of the existence of the user's account, with the exception of current location data, which is stored for a maximum of six months.
Safeguards: ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, PCI DSS Level 1, BSI’s Common Cloud Computing Controls Catalogue, and ENS High certified.
Partner Entity: Apple
Entity Location: United States
Data Storage Location: United States, Denmark
Contact: dpo@apple.com
Personal information collected and what we use it for: The fact that you have downloaded Kalido from the App Store (if you are an iOS user). To allow Kalido to be distributed via the App Store, and so you can restore your download in the future if needed.
Data retention policy as it relates to user data: Apple retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law.
Safeguards: ISO 27001, ISO 27018 certified.
Partner Entity: Box
Entity Location: United States
Data Storage Location: United States
Contact: dpo@box.com
Personal information collected and what we use it for: We use box for our document management. As a result their platform may hold on our behalf data related to users (including names and email addresses) and contracts and other legal information.
Data retention policy as it relates to user data: Managed directly by Om Mobile Ventures.
Safeguards: SOC 2, ISO 27001, ISO 27017, ISO 27018 ISO 27701 certified.
Partner Entity: Branch Metrics, Inc
Entity Location: United States
Data Storage Location: United States
Contact: privacy@branch.io
Personal information collected and what we use it for: Personal data collected via Branch’s SDK and Branch links includes the following types of device-related data: Advertising identifiers, IP address, Developer ID, Local IP address, Cookie, Engagement data. We do not use any of this data, but have no way of preventing Branch from collecting it. We only use Branch services to provide deep linking services that make it possible for us to serve users with content that is platform-specific to the device they are accessing a link from.
Data retention policy as it relates to user data: https://legal.branch.io/#branchio-privacypolicy
Safeguards: Secure Software Development Lifecycle Process, Risk Management Procedures, Backup and Restore Procedures, Security Monitoring and Logging, Security Incident Response Process, Business Continuity Plan, Change Management Process,Data Encryption.
Partner Entity: Dovetail Research
Entity Location: Australia
Data Storage Location: United States
Contact: legal@dovetailapp.com
Personal information collected and what we use it for: We use Dovetail to store recordings of user interviews, which may include a user's name, voice, and appearance.
Data retention policy as it relates to user data: Managed directly by Om Mobile Ventures, with a 30 day additional window for Dovetail to delete backups.
Safeguards: https://dovetailapp.com/help/categories/security/
Partner Entity: Dropbox
Entity Location: United States
Data Storage Location: United States
Contact: privacy@dropbox.com
Personal information collected and what we use it for: We use box for our document management. As a result their platform may hold on our behalf data related to users (including names and email addresses) and contracts and other legal information.
Data retention policy as it relates to user data: Managed directly by Om Mobile Ventures, and backed by a commitment by Dropbox, on termination of account, to delete data within a commercially reasonable period of time.
Safeguards: ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 22301, SOC 1, SOC 2 and SOC 3 certified.
Partner Entity: Google
Entity Location: United States
Data Storage Location: United States
Contact: https://support.google.com/cloud/contact/dpo
Personal information collected and what we use it for: Provides our email services, which may contain communications with users including names and email addresses and other personal information you may provide us on your email communications with us.
Data retention policy as it relates to user data: Upon receipt of deletion instruction, after a recovery period of up to 30 days from that date, Google will comply with this instruction as soon as reasonably practicable and within a maximum period of 180 days, unless an applicable law requires us to retain it for a longer period.
Safeguards: ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 22301, SOC 1, SOC 2 and SOC 3 certified.
Partner Entity: Google Analytics
Entity Location: United States
Data Storage Location: United States
Contact: https://support.google.com/cloud/contact/dpo
Personal information collected and what we use it for: Our website uses cookies, governed by our Cookie Policy. These cookies are stored on your computer, and communicate with the server. To understand where our website visitors come from (so we know where potential new markets for Kalido are), what sorts of devices they are using (so we can optimize the website for those devices), and whether visitors make return visits to the site (so we can develop more useful and informative content).
Data retention policy as it relates to user data: The maximum amount of time that Analytics will retain Google-signals data is 26 months, regardless of your settings. By default, Google signed-in data expires after 26 months. https://support.google.com/analytics/answer/7667196?hl=en
Safeguards: ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 22301, SOC 1, SOC 2 and SOC 3 certified.
Partner Entity: Google Firebase
Entity Location: United States
Data Storage Location: United States
Contact: https://support.google.com/cloud/contact/dpo
Personal information collected and what we use it for: Your phone number, the fact that a Facebook user is attempting to sign into Kalido using their Facebook account (if attempted), the fact that a Google user is attempting to sign into Kalido using their Google account (if attempted), and a Kalido-generated user-linked email address. To: enable login via SMS, email, or social accounts; understand user engagement, retention and journeys; to ensure single account access via multiple numbers, and to troubleshoot crashes.
Data retention policy as it relates to user data: Retention: Firebase App Distribution retains user information until the Firebase customer requests its deletion, after which data is removed from live and backup systems within 180 days. https://firebase.google.com/support/privacy
Safeguards: ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 22301, SOC 1, SOC 2 and SOC 3 certified.
Partner Entity: HCL Technologies UK
Entity Location: United Kingdom
Data Storage Location: United Kingdom
Contact: HCLdpo@HCL.com
Personal information collected and what we use it for: Acts as our reseller for Amazon Web Services, which in turn provides the infrastructure (firewall, databases, servers, and other storage) that Kalido runs on.
Data retention policy as it relates to user data: n/a
Safeguards: n/a
Partner Entity: Instabug
Entity Location: United States
Data Storage Location: United States
Contact: privacy@instabug.com
Personal information collected and what we use it for: Holds data associated with bugs logged by mobile users, including location, device type, IP address, network details, console logs, and screenshots or videos selected by the user.
Data retention policy as it relates to user data: As long as reasonably necessary https://www.instabug.com/privacy
Safeguards: https://www.instabug.com/dpa
Partner Entity: Monday.com
Entity Location: Israel
Data Storage Location: United States
Contact: dpo@monday.com
Personal information collected and what we use it for: Holds details of data subject requests as part of our Risk Management process; may hold developer comments related to specific bugs filed by users.
Data retention policy as it relates to user data: Managed directly by Om Mobile Ventures. Tasks with bug data are stored until user requests deletion; records of data subject requests are not deletable, as they are required for audit purposes.
Safeguards: ISO 27001, ISO 27017, ISO 27018, ISO 27032, ISO 27701 https://monday.com/trustcenter
Partner Entity: Papertrail
Entity Location: United States
Data Storage Location: United States
Contact: security@solarwinds.com
Personal information collected and what we use it for: May hold elements of user profile data collected as part of any routine logging and event monitoring.
Data retention policy as it relates to user data: 1 year.
Safeguards: ISO 27001 and SOC 2 certified.
Partner Entity: Retro Rabbit Enterprise Services (PTY) LTD
Entity Location: South Africa
Data Storage Location: South Africa
Contact: info@retrorabbit.co.za
Personal information collected and what we use it for: Contract software developers who may have access to production databases on a needs basis only; all devices with such access are managed via MDM profiles controlled by Om Mobile Ventures.
Data retention policy as it relates to user data: Managed directly by Om Mobile Ventures.
Safeguards: Full disk encryption, strong passwords, security awareness training, and use of multi-factor authentication is enforced by Om Mobile Ventures.
Partner Entity: Sendgrid
Entity Location: United States
Data Storage Location: United States
Contact: dpo@sendgrid.com
Personal information collected and what we use it for: Name and contact details of investors, employees and users as required for marketing and customer support purposes.
Data retention policy as it relates to user data: https://support.sendgrid.com/hc/en-us/articles/4410760485403-Data-Retention-and-Deletion-in-Twilio-Products#h_01FMXDYRR2N4RDECNP69Q9HAME
Safeguards: https://sendgrid.com/wp-content/uploads/pdf/SendGrid-FAQ-8-18.pdf
Partner Entity: Sentry
Entity Location: United States
Data Storage Location: United States
Contact: legal@sentry.io
Personal information collected and what we use it for: Holds data associated with bugs logged by web users, including location, device type, IP address, network details, console logs, and screenshots selected by the user.
Data retention policy as it relates to user data: Sentry retains event data for 90 days by default, regardless of plan. We remove individual events after 90 days, and we remove aggregate issues after 90 days of inactivity. All event data and most metadata are eradicated from the service and from the server without additional archiving in order to prevent the threat of intrusion. https://sentry.io/security/
Safeguards: ISO 27001 and SOC 2 certified.
Partner Entity: Think Future Technologies
Entity Location: India
Data Storage Location: India
Contact: dpo@tftus.com
Personal information collected and what we use it for: Contract software developers who may have access to production databases on a needs basis only; all devices with such access are managed via MDM profiles controlled by Om Mobile Ventures.
Data retention policy as it relates to user data: Managed directly by Om Mobile Ventures.
Safeguards: Full disk encryption, strong passwords, security awareness training, and use of multi-factor authentication is enforced by Om Mobile Ventures.
Partner Entity: Ubiquity Ltd
Entity Location: United Kingdom
Data Storage Location: United Kingdom
Contact: greg@ubqty.uk
Personal information collected and what we use it for: Name and contact details of investors, employees and users as required for marketing and customer support purposes.
Data retention policy as it relates to user data: 1 year.
Safeguards: Full disk encryption, strong passwords, security awareness training, and use of multi-factor authentication is enforced by Om Mobile Ventures.
Partner Entity: Usersnap
Entity Location: Austria
Data Storage Location: Republic of Ireland & Germany
Contact: privacy@usersnap.com
Personal information collected and what we use it for: Names, contact details and any messages or screenshots transmitted as part of a support session.
Data retention policy as it relates to user data: Automatic deletion: 71 days after a paid subscription expires. It's also valid for the trial accounts. Manual deletion: After users delete their account or feedback items, the data will be deleted immediately and is retained in backups for up to 31 days.
Safeguards: https://usersnap.com/security-details-enterprise
Partner Entity: Zendesk
Entity Location: United States
Data Storage Location: United States, Ireland, Germany, Japan, Australia
Contact: euprivacy@zendesk.com
Personal information collected and what we use it for: Names, contact details and any messages or screenshots transmitted as part of a support session.
Data retention policy as it relates to user data: https://support.zendesk.com/hc/en-us/articles/4408883628954
Safeguards: https://www.zendesk.co.uk/trust-center/
There is at present no automated means to prevent sharing your data with the above partners. Should you not wish for us to share your personal info with the partners listed above please contact us on: support@kalido.me. Your decision will result in the deletion of your account, as it is not possible for us to provide the Kalido services to you without these partners.
We employ other companies and people to perform services for you on our behalf (these are our agents). For example, we may use a company to send you confirmation SMSes or enable social logins, allowing you to create a new account, login, and verify your phone number to Kalido. Our agents will only have access to the information necessary for them to perform these services. We will ensure that these agents sign a data processing agreement with us where necessary.
In the future, we may also share info that’s been de-identified (in other words, your info is no longer identifiable as yours) in an aggregated form with our partners. This anonymous, collective information helps our partners understand how our users are using Kalido, so they in turn can provide you (and all our other users) with a better service. For example, affiliated businesses or advertisers will be able to show you relevant services that help you achieve your ‘meet’ or ‘provide’ services, as opposed to random messaging that doesn’t interest you. We’ll only share data with these affiliated businesses to the extent needed for them to service you. Please note that your interactions with these affiliated businesses will be governed by their respective policies and practices, and Kalido does not accept any responsibility or liability for their products or services.
In the future, we may choose to buy or sell assets to improve or expand our business. There is also the possibility that we are bought out or liquidated. If any of these scenarios occur, personal info may be transferred to a third party - but this will only be done in accordance with applicable data security laws. We will let you know as soon as possible if this is ever the case, and give you adequate warning so that you may delete your account in advance, should you wish.
Finally, as law abiding citizens, we have the right to access, read, preserve, and disclose any information we believe is necessary to comply with the law, or a court order; enforce or apply our Terms of Use and other agreements; or protect the rights or safety of our company, our employees, our users, or others.
Cross border transfers of data
Our servers are located in Ireland in the European Union (“EU”). As a result your data may be transferred out of your country of residence. In order to use the Platform you will give us your explicit consent to do so.
If you are a resident of the EU we will adhere strictly to the GDPR standards for cross border transfers. If you live outside of the EU we will adhere to the minimum standards under the applicable law to you.
It should be noted that, in terms of the latest EU case law, merely uploading personal data to the Platform via the internet or accessing it from your device would not constitute a ‘transfer’, although that data can be accessed from any part of the world. We may amend our terms as this develops.
How long do we hold your data for?
We hold your last location and phone book data for six months from the time of collection. We retain the personal info connected to your account until you decide to delete your account so that you have continued access to the services.
Should you delete your account, we will delete this data, and all other data that identifies you that we have collected (which we will have collected after you provided permission for us to do so) within three months except for your chats with other Users which shall be retained for such period of time as they may be legitimately needed by other Users or for legal purposes. Should the other Users who are a party to your chat delete their profile the chats will be deleted within 30 days thereafter.
We may continue to hold data that has been de-identified, and is held in an aggregated, anonymised form, which we use to help us understand our users’ behaviour patterns.
How safe is your personal info?
You should only ever let trusted individuals have access to your devices, browsers, and apps. This is a basic safety tip that relates to all your online experiences.
Once your personal info gets to us, everything is secured on your device and our servers using AES-256 and SHA2; encrypted while in transit using TLS; and encrypted on a call using SRTP. We will also never transmit your exact location, so no one can reverse engineer this on their phones. We frequently review data security, and ensure that your data is stored as securely as possible given the technical constraints of the functionality that Kalido provides. However, as with all apps, unauthorized entry or usage, unforeseen hardware or software failure, or other factors which cannot be reasonably foreseen, may compromise the safety of the information.
How can you access or delete your personal info?
You have a right to have any personal info we hold about you erased unless it is required for legal purposes. You can access your personal info, including your basic information, images, and chats through your profile. You can edit and delete your information from your in-app settings. You can also delete your entire profile if you wish. We’ll be sorry to see you go, but we’ll delete your personal info as requested. If you need any assistance in accessing or deleting your personal information you can contact us on support@kalido.me. However, we might still retain de-identified info (in other words, information that can’t be linked to you as an individual) in an anonymous, aggregated form to improve our service.
If you use Kalido through a Private Network the Network Owner, such as your employer, may have rights to certain information such as work and project history. If personal info is in their possession and no longer on the Platform you must request your right to be forgotten directly from your Network Owner.
You may request details of personal information which we hold about you under the Data Protection Act 1998 or the General Data Protection Regulation (GDPR) (EU) 2016/679. If you would like a copy of the information held on you, please mail us at support@kalido.me.
Under California Civil Code Sections 1798.83-1798.84, residents of California can ask us for a notice identifying the categories of personal info which we share with third parties for marketing purposes, and the contact information for these third parties. If you’re a California resident who would like this notice, please mail us at support@kalido.me.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Turn location sharing on or off using the app-specific or device-specific permissions on your phone, tablet, or other device
- Restrict visibility of certain profile elements to be searched to specific networks
- Restrict matches to only members of certain networks, and only people within a certain distance of you
- Turn contact sharing on or off using the app-specific or device-specific permissions on your phone, tablet, or other device
- Turn emails and push notifications on or off using the Settings function in Kalido
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
How often will we update this Policy?
We’re constantly improving our service, so we may need to update this Policy from time to time. We’ll put up a notice on our website, or if you’ve opted to let us contact you, we’ll email you, or notify you by push notification, to let you know as soon as possible. Any information we collect is governed by the Policy in place when the information is used.
If for some reason we can’t get hold of you (for example, if you’ve opted out of receiving emails from us), please note that as a Kalido user, you will still be bound by the new Policy, and of course, our Terms of Use, and Community Guidelines.
If you have any questions or concerns, here’s how to contact a real human being
Our team is always available at support@kalido.me. We might need a few business days to get back to you, but we will do so as soon as possible.