Terms of Use
Terms of Use


Kalido | Terms of use

Terms of Use

Effective date: 25 November 2020

Kalido was built with one person in mind: you (the “User”). We’re here to help you make meaningful, mutually beneficial work and social relationships. So, to ensure we deliver the best service to you, please review these Terms of Use (we’ll call them the ‘Terms’ from here on). As a Kalido User, you agree to be bound by the Terms and our Copyright Distribution Policy (which we encourage you to read too). We also require you to read and accept our Privacy Policy and our Cookie Policy. If you have any questions, or concerns, please email us at support@kalido.me and one of our friendly team will get back to you as soon as possible. Please also take advantage of the measures that Kalido offers you to personalise your privacy settings.

Kalido’s services may be offered via mobile application and/or web application interface (“Platform”).  Kalido offers access to our general Platform to everyone, and to certain private spaces (“Private Networks”) by invitation only.  Private Networks are spaces that are set up and managed by or for educational institutions, employers, alumni associations, nonprofits and the like (“Network Owners” or “Customers”) on the Kalido Platform.  Some of these Terms will only apply to your use of Private Networks if you accept an invitation from a Network Owner or have been added to one.

Terms and conditions applicable to all Kalido Users (even if you only access a Private Network):

i. To register on Kalido, you’ll have to accept and agree to be bound by these Terms of Use, our Privacy Policy and our Community Guidelines. All these documents constitute legal contracts, so you need to be a legal person with the capacity to enter into agreements. If you’re a minor, you’ll need your legal guardian to agree on your behalf. If you’re acting on behalf of a company, you need to be legally entitled to do so. Please note that we do not accept users under the age of 16 under any circumstances.  If you are a Network Owner you will be bound by the terms of your Order Form and the Enterprise Agreement between us.

ii. Kalido helps you build professional and personal relationships. In order to make these genuine and meaningful, you should provide as much detail about yourself as you’re comfortable sharing. Don’t use a fake name, give false credentials, or pass someone else’s work off as your own. After all, Kalido is about showcasing you. To ensure you know what we do with your data, you can find our Privacy Policy here. Remember, you’ll need to accept the Privacy Policy separately, and to give your approval for us to use the data you provide, so that Kalido is as useful as it can be to you. 

iii We’re all law-abiding citizens here, so you agree not to use Kalido to break any laws, or act in a generally unpleasant way. ‘Unlawfulness’ and ‘unpleasantness’ include, but are not limited to:

  • Breach or infringement of copyright, contract, intellectual property, and all other applicable local and international laws;
  • Behaviour that jeopardizes your, or any other User’s, or Kalido’s safety. For example, you shouldn’t allow anyone else to log in to your personal profile (this could harm you). You also shouldn’t use anyone else’s work without their permission (this harms them). Nor should you post hateful or offensive content (this harms us and other Kalido Users);
  • Harassment, intimidation, fraudulent or obscene behaviour;
  • Breach of any applicable Network Owner policies;
  • Modifying the Kalido app;
  • Accessing the Kalido servers, communications, or data using anything other than an unmodified Kalido app;
  • Activity designed primarily to overload Kalido’s servers, or otherwise negatively affect other Kalido users’ experience.

We’re very serious about keeping our community one based on respect, trust, and meaningful human connections. Therefore, if any user’s behaviour violates or corrupts the spirit of our community or a Private Network, we reserve the right to remove this user with immediate effect.

iv. As with all other online forums, you should protect your account and personal information as much as you reasonably can. In return, we have implemented strict security measures to protect you and your information too. You can find out more about how we protect your information from our Privacy Policy.

v. As a Kalido User, you’ll be giving us and other Users access to your personal information. If you need more information about this, please consult our Privacy Policy. In the same vein, you’ll also be given access to others’ personal information. We expect all our Users to be respectful of each other.

vi. We will store and share your personal information, but only in as far as it’s necessary to help you make the most of Kalido. For example, we might allow other Users to see your name and location, to help them decide whether you’re a good match. Remember, you can tailor the audience of any information you share (specifically, by setting your default match settings to ensure that you only match with one of a) people you know, b) people in your personal network (i.e. only match with people you know and the people that they know), c) people in specific networks or within a specific distance from you, and d) anyone. You also have the option to turn off Featured Providers in your in-app settings. You can also opt out of being selected as a Featured Provider by only offering services to particular people, not ‘everyone’. You can always change your preferences from your in-app settings. We will always respect your privacy and sharing preferences.

vii. We respect your ownership rights.  Your User Submissions belong to you and always will. However, by sharing content with us (this is called your ‘User Submissions’ in legal jargon), you are granting us a license over your content.  if you are a Kalido User on a Private Network alone then you grant the Network Owner a license over your content as well.  And for further legal jargon, please note that this license, as applicable, is royalty-free, sub-licenseable, irrevocable, and worldwide, provided that when you delete your account, we will stop displaying your content, and delete all your User content from our servers subject to our Privacy Policy.

viii. We will always respect the audience you’ve chosen for your personal information. For example, you can choose to restrict who can see certain information on your profile - you are able to restrict who can see your skills, job postings, searches, and interests, choosing to allow 1) only people in your networks to view them, 2) only people in specific networks that you belong to to view them, or 3) allowing anyone to view them. The licenses that you grant us mean we will only display, perform, or distribute your information to the respective audience you’ve chosen. However, please note that if some of your content has been copied or stored by third parties e.g. if one of your matches took a screenshot of your profile, we don’t have control over that. Remember, you can also control what information you allow us to collect.

ix. In order to properly showcase your content on Kalido, we might have to make changes to your User Submissions occasionally e.g. by cropping your picture to fit within the profile frame. Please note that all your content is protected by all applicable local and international law.

x. We’re a Platform that helps you connect with other human beings. As such, we offer services like letting you share pictures, chat directly to contacts, and ask mutual contacts for referrals and introductions. All this is designed to help you decide who the best person to work and hang out with is or to forge deeper links with a community to which you belong.

xi. We don’t vet or endorse any Users, nor are we responsible for any User’s content or claims. However, as stated above, we expect all our Users to treat each other with respect, so if you encounter any fraudulent or unlawful behaviour, please let us know at support@kalido.me, and we’ll deal with the offender as soon as possible. We reserve the right to remove any User that violates the law, the Terms, our Privacy Policy, and/or our Community Guidelines. We also reserve the right to remove content (including content belonging to you), if it violates any of the above.

xii. We provide you, our Users, with a Platform to interact with other Users. However, we aren’t responsible for your actual interactions. For example, we won’t be able to help you enforce payment from someone, or draw up a contract. We encourage all our Users to do their own checks,  through the services we offer e.g. by asking mutual contacts for referrals. You agree that Kalido shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

xiii. As we are simply a Platform that provides you with a space to interact with others, in the event of a dispute, whether between you and another User, between you and a third party or between you and a Network Owner, we’re not under any legal obligation to get involved. However, as we want our Users and Customers to have a positive experience, we’ll probably endeavor to help you where we can.

xiv. You agree to indemnify us, our officers, employees, agents, affiliates, and successors from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from any disputes between you and another User, a Network Owner, or third party.

xv. Please note that you’ll be responsible for any tax, legal, or payment obligations that arise out of your use of Kalido e.g. you still have to pay income tax to the relevant authorities. We won’t help you escape your legal obligations.

xvi. Kalido, its services and all its content, are offered to you on an ‘as is’ basis, without being subject to any warranty.

xvii. Kalido is licensed to you on a limited, non-exclusive, non-transferable, private, personal, and non-commercial basis, subject to these Terms, our Privacy Policy, Community Guidelines, and the law. This means you are our User, and are not affiliated with us, or represent us in any way.

xviii. While interacting with Kalido, you might come across Network Owner (“Customer Data”) or third party content. You might also jump to third party websites from Kalido. Please note that we are not responsible for the content, actions, omissions, or representations of Network Owners or third parties, but we will, as far as possible, adopt the following approach:

  • We will limit the number of third party platforms that we work with;
  • We will limit the data that we share with any third party platforms, and make sure that you are informed about what data we are sharing, and who we are sharing it with (you can view our current third party partners by referring to our Privacy Policy. If we add or remove any partners, we’ll be sure to let you know).
  • We will make it easy for you to turn off the data we share with specific providers, if our providers have enabled us to do this. If we do not have this option, we will be sure to flag this to you, so that you can make an informed choice about how your data is shared.

xix. If either you or we fail to exercise in any way any right in these Terms, this shall not be deemed as a waiver of any further rights.

Private Networks

If you are using a Private Network, then we and the Network Owner (your employer or alma mater etc.) shall be joint-controllers of your personal info. In a nutshell, this means we and the Network Owner share responsibility for your personal info on the Platform.  Data exported and held by your Network Owner off the Platform is subject to their data retention and deletion policies.  You can read more about this in our Privacy Policy.

Will Kalido ever change its services?

Our basic service, helping you make great matches, will always remain. However, we’re constantly improving our service, so we’ll be introducing new features in the future. We’ll always give our Users notice of any changes to our service, either through our website, email, or SMS (if you’ve opted in to being contacted by us). If we ever change our Privacy Policy, we’ll give you notice through our website or via email (if you’ve opted in to being contacted by us). We’ll also let you know via in-app notifications.  A Private Network may be terminated by the Network Owner or, in some circumstances, by us.  You may continue to use the general Kalido offerings if you choose.

What fees does Kalido charge?

Kalido’s basic service is free, and always will be, for Users. This is because we believe in entrepreneurship and encourage meaningful connections, so we want as many professionals to be able to work on their own terms as possible, and as many clients to be able to find them as possible.

We also don’t charge commission, recruiting, or service fees. Payment between you and another User is thus entirely your responsibility.

We usually charge our Network Owners/Customers a fee for use of their Private Network.  Your use of the Private Network may be free or charged for depending on the Private Network you use.

How does a User leave Kalido?

You’re free to leave Kalido at any time. We’ll be sorry to see you go, but we’ll delete your personal info as requested. However, we might still retain de-identified info (in other words, information that can’t be linked to you as an individual) in an anonymous, aggregated form to improve our service. We will retain your chats, for a period of time, in line with our Privacy Policy. Data exported and held by your Network Owner off the Platform is subject to their data retention and deletion policies.  You can review our Privacy Policy to understand what data we collect from you, why we collect this data, and how you can control what data we collect from you. 

We may remove a User at our discretion, if in our opinion the User has violated the law, these Terms, our Privacy Policy, or Community Guidelines. You agree that if we remove a User we’re under no obligation to give you an opportunity to retrieve the content stored on your profile.

Please note that any obligations that existed before a User leaves Kalido will continue to exist e.g. if you had to pay us fees, or if someone had to pay you. All parties will be expected to honour these obligations, regardless of a party leaving Kalido.

You may not transfer, assign, or delegate your obligations and rights under these Terms without our prior written consent. In people-speak, this means you agree to be bound by these Terms. However, we may delegate, assign, or transfer our rights and obligations without your consent.

Important information relating to your device:

You might be using Kalido on your laptop, phone or tablet or other device through Samsung, Apple or other device providers, operating systems or App Stores (“Device Provider”). In that case, please remember:

  • These Terms are only applicable between you and us. You will probably have seen the Device Provider’s own policies when you began using their products. We advise you to familiarize yourself with the terms and conditions applicable to your relationship with the Device Provider;
  • The Device Provide has no obligation to furnish maintenance or support of Kalido. So, in the event of Kalido failing for whatever reason on a Device Provider device, the Device Provider will only be liable to you for the refund of the price of the app, if there is a purchase price;
  • In the event of a dispute between you and a third party, the Device Provider is under no obligation to get involved. We may, but are not obligated to, assist you in such a dispute. Our involvement is subject to xiii and xiv above under Terms and Conditions Applicable to All Kalido Users;
  • As a third party beneficiary to these Terms, the Device Provider has the right to invoke these Terms against you in the event of a dispute;
  • You agree that your use of Kalido is subject to any applicable third party terms of agreement (including the Device Provider’s policies and practices) which may be affected by such use;
  • You represent or warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a ‘terrorist supporting’ country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

Limitation of liability

What follows are some lengthy clauses drafted by our legal department which basically say: We provide a service to you in good faith, but cannot be held responsible for the consequences of your usage. Here’s what they look like in strict legal terms:

i. To the fullest extent allowed by applicable law, under no circumstances and under no legal theory (including, without limitation, tort, contract, strict liability, or otherwise) shall Kalido (or its licensors or suppliers) be liable to you or to any other person for a) any indirect, special, incidental, or consequential damages of any kind, including damages for lost profits, loss of goodwill, work stoppage, accuracy of results, or computer failure or malfunction, or b) any amount, in the aggregate, in excess of the greater of i) $100 or ii) the amounts paid by you to the company in connection with the services in the twelve (12) month period preceding this applicable claim, or iii) any matter beyond our reasonable control;

ii. Warranty Disclaimer: Neither Kalido nor its licensors or suppliers makes any representations or warranties concerning any content contained in or accessed through the services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the services. We (and our licensors and suppliers) make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Platform. Products and services purchased or offered (whether or not following such recommendations and suggestions) through the services are provided ‘as is’ and without any warranty of any kind from Kalido or others (unless, with respect to such others only, provided expressly and unambiguously in writing by a designated third party for a specific product);

iii. To the fullest extent allowed by applicable law, you agree to indemnify and hold Kalido, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to a) your use of the Platform and services (including any actions taken by a third party using your account), and b) your violation of these Terms.

How often will these Terms be updated?

We’re constantly improving our service, so we may need to update these Terms from time to time. We will update our website; and the next time you login to Kalido via any service, we will request you view and agree to the updated Terms.

If for some reason we can’t get hold of you, please note that as a Kalido user, you will still be bound by the new Terms, Privacy Policy, the Network Terms (where applicable to you as a User) and our Community Guidelines.

Choice of law

Should a dispute arise about these Terms, or about something related to these Terms, the dispute will be addressed in London, England, in English, and held in accordance with the London Court of International Arbitration mediation rules.  The applicable law will be that of England and Wales.

To keep things clear, use of Kalido, and the acceptance of these Terms constitutes consent to the exclusive jurisdiction and venue in the state or federal courts located in, respectively, London, or the United Kingdom.

Enforceability of Terms

Should any part or parts of these Terms be unenforceable or invalid, only that portion shall be removed or deleted. Removal or deletion of certain portions does not affect any rights or obligation under the rest of these Terms.

  • These Terms, our Privacy Policy, Community Guidelines, and in-app permissions form the complete contract between you and us, and no other written or oral agreements shall supersede these.
  • Save for Apple as discussed above, you agree that no other third party is a beneficiary of these Terms.
  • If a User has any questions or concerns, how can a real human being be contacted?

Our team is always available at support@kalido.me. We might need a few business days to get back to you, but we will do so as soon as possible.

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